Contact
We’d love to hear from you
Have a question about your order, shipping, or product support?
Our team is here to help and we’ll do our best to get back to you within 24–48 hours.
Contact Email
Before reaching out
To help us assist you faster, please include:
- Your order number
- The email used at checkout
- A short description of your request
Frequently Asked Questions
I can’t find my order confirmation
Please check your spam or promotions folder first.
If you still can’t find it, contact us with your full name and checkout email.
Where can I track my order?
You can track your order anytime through our Order Tracking page using your order number and email address.
Can I modify my order?
If your order hasn’t been processed yet, we may still be able to help. Please contact us as soon as possible after placing your order.
Support Hours
Monday – Saturday
9:00 AM – 6:00 PM (EST)
We appreciate your patience during busy periods and look forward to helping you.
With love,
Muse Velour