Refund Policy

At Muse Velour, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, the item must be in its original condition and packaging.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method within a few business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue so we can make it right as quickly as possible.

Non-Returnable Items

For hygiene and safety reasons, certain used personal care items may not be eligible for return.

Return Shipping

A flat $5 return fee applies to all eligible returns and will be deducted from your refund amount. This fee helps cover return handling, processing, and logistics costs.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, we are unable to cancel it.

Contact Us

If you have any questions about returns or refunds, feel free to contact our support team anytime.

Email: support@musevelour.com